Returns and Refunds

This page explains how to contact SIA GREEN WOOD METAL about returning an item purchased from the online store. Updated: [update date].

1. Return period

A return request must be submitted within [return period], counted from [event that starts the period].

2. Item condition and exclusions

Requirements for the item and its packaging: [state condition, completeness, packaging and permitted use]. Items that cannot be returned or other exclusions: [list exclusions, if any].

3. How to request a return

1. Email [email protected].
2. Include your order number, the item you wish to return and your contact details.
3. Wait for our instructions about the return method and address before sending the item.

Additional information required for a return request: [list documents or photographs, if needed].

4. Sending an item back

Return-shipping costs are paid by: [state whether the buyer, the business or another arrangement covers them]. Return address: [return address, if different from the registered business address]. Packing and shipping instructions: [state instructions].

5. Refunds

For an approved return, the refund is made by [refund method]. Refund processing time: [refund period]. Refund of original delivery or other order charges: [state how these charges are handled].

6. Damaged, incorrect or incomplete items

If an item arrives damaged, differs from the order or has missing parts, email [email protected] with your order number and a description of the issue. We will discuss the next steps with you.

7. Contact

SIA GREEN WOOD METAL
“Aplociņi”, Zaļenieku Parish, Jelgava Municipality, LV-3011, Latvia
[email protected]

Before publishing, fill in every bracketed condition and check that it matches the items and orders you offer.